Legal notice

TERMS OF SALE AND LEGAL NOTICE
Last Updated: September 2026]
This document sets out the legal terms and conditions (the "Terms") that govern the purchase of any products (the "Goods") from Pinxiesco we via our website.
By placing an order on this website, you agree to be bound by these Terms. Please read them carefully before completing your purchase.
1. ABOUT US & LEGAL JURISDICTION
  • 1.1 Company Details: This website is operated by [Insert Company/Trading Name], registered in [England and Wales / Scotland / Northern Ireland] under company number [Insert Number, if applicable]. Our registered office is at [Insert Address].
  • 1.2 Governing Law: These Terms, and any dispute arising out of them, are governed by the laws of [England and Wales / Scotland / Northern Ireland]. Any legal proceedings must be brought in the courts of that jurisdiction.
2. CONTRACT FORMATION
  • 2.1 Order Acknowledgment: When you place an order, you will receive an email acknowledging receipt of your order. This email is an acknowledgment only and does not constitute legal acceptance of your order.
  • 2.2 Binding Contract: A legally binding contract between us is only formed when we send you a confirmation email stating that your Goods have been dispatched.
  • 2.3 Right to Refuse: We reserve the right to decline or cancel any order at any time prior to dispatch for reasons including, but not limited to: stock unavailability, pricing errors, or suspicion of fraudulent activity. If your payment has already been processed, we will issue a full refund immediately.
3. PRICING, PAYMENT, AND DESCRIPTION
  • 3.1 Pricing Accuracy: All prices are displayed in GBP (£) and are inclusive of VAT (where applicable) at the current rate, but exclusive of delivery charges. While we try to ensure all details, descriptions, and prices are accurate, errors may occur. If we discover a pricing error, we will give you the option to reconfirm at the correct price or cancel the order.
  • 3.2 Descriptions: Gift items and packaging may vary slightly from the images displayed on the website due to manufacturing variations, screen settings, or seasonal item updates.
4. CANCELLATION AND RETURNS (YOUR STATUTORY RIGHTS)
  • 4.1 Standard Goods (14-Day Right to Cancel): Under the Consumer Contracts Regulations, you have the right to cancel your order for standard, non-customised Goods for any reason within 14 days of receiving the item. You will receive a full refund, including basic outbound delivery costs, once the item is returned to us in its original, unused condition.
  • 4.2 EXEMPTION FOR PERSONALIZED & PERISHABLE GOODS: In accordance with UK law, your statutory right to cancel does not apply to:
    • Goods made to your unique specifications or clearly personalized (e.g., engraved gifts, custom prints, bespoke gift boxes).
    • Goods that are liable to deteriorate or expire rapidly (e.g., fresh flower arrangements, food hampers, perishable confectionery).
    • Sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.
  • 4.3 Faulty Goods: If any item arrives damaged or faulty, you are protected by the Consumer Rights Act 2015. You are entitled to a full refund, repair, or replacement if you notify us within 30 days of delivery.
5. LIMITATION OF LIABILITY
  • 5.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
  • 5.2 We will not be held liable for any indirect, incidental, or consequential losses, or for any delay or failure to perform our obligations if the delay arises from any cause beyond our reasonable control (Force Majeure).
6. INTELLECTUAL PROPERTY
  • 6.1 All content on this website—including text, graphics, logos, images, and product design—is the exclusive property of [Insert Store Name] and is protected by UK and international copyright and trademark laws. You may not copy, reproduce, or use any content without our express written permission.
7. AMENDMENTS
  • 7.1 We reserve the right to change, modify, or update this Legal Notice at any time without prior notification. The policy version active at the exact time you place your order will govern the transaction.
How to use this document:
  1. Replace the bracketed text [like this] with your actual business details.
  2. Place a link to this page clearly in your website's footer, and add a tick-box at your checkout page stating: "I agree to the Terms of Sale and Legal Notice."
To make sure this fits your exact setup, let me know:
  • Do you offer personalized/engraved items, or perishable goods (like food hampers or flowers)?
  • What is your trading name and your preferred customer service email?
  • Would you also like a Privacy Policy to match this?
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